At Chai Tea N Spice, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)

Non-Personal Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the website

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you regarding your purchases
• Improve our website and services
• Send promotional emails (only if you opt-in)
• Prevent fraud and enhance security

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Understand user behaviour
• Remember your preferences
• Improve website performance

You can choose to disable cookies through your browser settings.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Payment processors
• Shipping partners
• Service providers who help operate our website

All third parties are required to protect your data.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

6. Your Rights (UK GDPR)

As a UK user, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise your rights, contact us at: info@chaiteanspice.com

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Chai Tea N Spice
Email: info@chaiteanspice.com
Contact Number: +44 7305 612220