At Chai Tea N Spice, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns Eligibility

You may request a return if:

• The item is unused and in its original packaging
• The return request is made within 14 days of delivery
• The product is not damaged due to misuse

2. Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

• Opened or used tea products
• Perishable goods
• Items purchased on sale or clearance (if applicable)

3. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
• Provide photos as proof
• We will offer a replacement or full refund

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

5. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrectly delivered

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty
• We recommend using a trackable shipping service

7. Order Cancellations

• Orders can be cancelled within 24 hours of placing the order
• Once shipped, cancellation is not possible

8. Contact Us

For any return or refund requests, please contact:

Chai Tea N Spice
Email: info@chaiteanspice.com
Contact Number: +44 7305 612220